After recalling a mediocre experience at a restaurant recently, I was contacted by the owner. He extended an invitation for me and a guest to return, on the house.
Since I can’t turn down a comped meal, this morning I brought my husband along to brunch. I met briefly with the owner, and after placing an order we immediately received the VIP treatment. Once seated, we were served a complimentary blueberry and strawberry muffin. Each meal was served with fantastic presentation, and each was thoroughly enjoyed. The owner even suggested that we drop by for dessert on our way out.
Each and every customer is important to a business. I’m not recommending that my readers write owners of restaurants, documenting all past poor dining experiences in hopes of free food. But if you have suggestions or a complaint, let a business know; you may be surprised at how valuable your information is.
Have you ever received a meal, free of charge, after a poor experience?